Terms of service

Last Updated: 27 November 2025

Welcome to Beena (“we”, “us”, “our”).
By accessing or using our website www.beena.store, you (“customer”, “user”) agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website or making a purchase.

1. General Conditions

By using our website, you agree that you are at least of legal age to enter into a contract under Indian law.
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or products without our express permission.

2. Products & Pricing

We make every effort to display products accurately. However, colours, finishes, and textures may vary slightly due to screen differences.

All prices and product availability are subject to change without notice.

We reserve the right to limit the sale quantity of any product.

3. Order Acceptance

After placing an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.
We may cancel or modify orders if:

  • The product is unavailable or out of stock

  • A pricing or listing error occurs

  • The order is flagged for suspected fraud or misuse

If an order is canceled after payment, you will receive a refund or store credit, as applicable.

4. Payment

Online payments are processed securely through trusted payment gateways such as Razorpay.
We do not store any card or UPI details on our servers.

If a transaction fails but is debited from your account, the amount will be automatically refunded by your bank/payment provider within 5–7 business days.

5. Shipping & Delivery

Shipping timelines, charges, and delays are governed by our Shipping & Delivery Policy.
Delivery dates are estimates and not guaranteed.

6. Returns & Replacements

Any returns or replacements are subject to our Refund & Return Policy.
We do not accept returns unless the item is defective, damaged, or incorrect.

7. Errors, Inaccuracies & Omissions

Occasionally, product descriptions, prices, or availability may contain errors.
We reserve the right to correct them at any time without prior notice.

8. Intellectual Property

All logos, product designs, images, and written content on this website belong to Beena.
Unauthorized use is strictly prohibited.

9. Limitation of Liability

Under no circumstances will Beena be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data or financial loss arising from the use of our website or products

10. Third-Party Services

Certain services such as payment transactions or courier tracking may direct you to third-party websites.
We are not responsible for their policies, performance, or content.

11. Governing Law

These Terms are governed by the laws of India, and any disputes will be handled under the jurisdiction of Mumbai courts, Maharashtra.